Personalised products will be despatched within 14 days from the the date your order is accepted by us. When ordering non-personalised product as well as personalised product in the same order these will be delivered separately and the non-personalised product will be delivered in accordance with our standard Terms and Conditions to the time frames stated below.
*Free delivery is subject to your location and applies to the Standard Delivery service only. Additional delivery charges may apply for specified UK postcodes, as detailed below.
|Standard Delivery (3-5 working days for Despatch)||£2.99 Free on orders Over £25|
|Next Day Anytime||£3.99 per order|
|Next Day Before 10.30am||£18 per order|
|Next Day Before 12pm||£12 per order|
|Saturday Anytime||£15 per order|
|Saturday Before 10.30am||£20 per order|
|Saturday Before 12pm||£17 per order|
Other Areas in the UK
Please see below list of charges:
|Delivery to all BT Postcodes||£12 per order|
|Delivery to the following postcodes:
AB36-38 and AB55-56
IV1-39, IV52-56 and IV63
PA20-49 and PA60-78
PH19-26 and PH30-50
|£12 per order|
|Delivery to all JE, GY and IM postcodes||£15 per order|
Delivery to the following postcodes:
TR21-25 and PO30-41
|£15 per order|
Delivery to the postcodes specified above will take a minimum of 6-10 working days. We aim to deliver all other orders within 3-5 working days of receipt of your order (Monday to Friday between 8.00am and 6.00pm UK time). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Northern Ireland and the Channel Isles will take an extra day or two to arrive. Please note these delivery charges are for Products purchased through the Access Points only. Orders to be delivered to the postcodes specified in the above table will not qualify for free delivery.
Express Delivery Options
Our Express UK Delivery options apply to Mainland UK only. Free Delivery promotions do not apply to Express Delivery options.
Express orders placed by 2pm Monday to Thursday will be delivered the next day.
Express orders placed on Friday, Saturday or Sunday will be delivered the following Tuesday.
Deliveries do not take place on weekends or Bank Holidays. Express orders placed on a Bank Holiday will be processed the following working day. An order placed on Bank Holiday Monday will be processed on the Tuesday and delivered on the Wednesday.
Delivery will be completed when we deliver the Products to the address you gave us. If there is no one at the address given when we attempt to deliver the Products, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the Products, or details of how to arrange an alternative delivery date.
We may deliver orders of Products by instalments each of which shall be deemed to be the subject of a separate Contract and, unless otherwise agreed in writing, no failure by us in any one or more instalments shall entitle you to repudiate any Contract for Products previously delivered or to refuse to accept any undelivered Products (although this does not affect your rights under “Cancelling your order” above and/or any of your statutory rights).