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Privacy Policy

What this Policy covers

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Portmeirion Group UK Limited of London Road, Stoke-On-Trent, Staffordshire, ST4 7QQ. (“we”, “us” or “our”).

This is the Privacy Policy for www.portmeirion.co.uk and all other websites owned or operated by Portmeirion Group UK Limited} (“our website(s)”). We are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and Cookie Policy)

  • sets out the type of data we collect from youor that you provide to us and how this data will be processed by us;
  • explains how and why we collect and use your personal data; and
  • explains the rights and choices you have regarding your personal data.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites you are accepting and consenting to the practices described in this policy.


This section tells you what data including personal data we may collect from you when you use any of our websites.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our websites including your name, postal and billing address, email address, phone number and title. This includes information provided at the time of registering with our websites, and upon submitting comments.
  • • Details of transactions you carry out through our websites and of the fulfilment of your orders, this could include for example, what you have bought, when you bought it and how you paid for it.
  • Records of correspondence if you contact us, including your email address if you email us, address if you write to us and your telephone number if you call us.
  • Details of your visits to our websites and information about your online browsing behaviour on our websites. We may also collect other information about the device you use to access our websites, including, but not limited to, the make, model and operating system, your IP address, browser type, traffic data and location data. This is statistical data about our users’ browsing actions and patterns, and does not, on its own, identify any individual.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.


We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Like many websites, our website(s) use cookies. This helps us to provide you with a good experience when you browse our website(s) and also allows us to improve our website(s). For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. The cookies we use do not collect personal data.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be processed by Sage Pay. You can read Sage Pay's security policy here and about Sage Pay's security standards and view their certificate of compliance here.

Where we have given you, or where you have chosen, a password which enables you to access certain parts of our websites you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website(s); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


This section explains in detail how and why we use data including personal data.

We use information held about you in the following ways:

  • To process your orders in order to provide you with the goods you want to buy, and carry out our obligations arising from any contracts entered into between you and us, for example the processing of refunds you may ask for.
  • To provide you with information, products or services that you require from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our websites, when you choose to do so.
  • To manage and improve our day-to-day operations and customer experience.
  • To detect and prevent fraud or other crime.
  • If you are an existing customer, we will only contact you by email or SMS (“ElectronicMeans”) with information about goods and services similar to those which were the subject of a previous sale to you.
  • If you have registered as a customer on any of our websites, we will use your data to manage your account.
  • If you are a new customer we will contact you by Electronic Means only if you have consented to this.
  • If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

We may combine information about you that receive from other sources with information you give us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred
  • assets, and the third party will be able to use your data in the same way that we would have.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website Terms and Conditions and other agreements; or to protect the rights, property, or safety of Portmeirion Group UK Limited, our customers, our employees or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Under the Act

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by replying to a promotional e-mail with the word "unsubscribe" in the subject line. You can also exercise the right at any time by e-mailing the Customer Service department at customerservices@portmeiriongroup.com, or calling us on +44 (0)1782 743427 between 9.00am and 4.30pm UK times (Monday to Friday, excluding public holidays in England).

Our website(s) may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

If you wish to make an access request, please request a subject access request form by e-mailing us at customerservices@portmeiriongroup.com or telephoning us on +44 (0)1782 743456, or submit your request in writing to: Data Protection Officer, Portmeirion Group UK Limited, London Road, Stoke-on-Trent, Staffordshire, ST4 7QQ.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to the Customer Service department; which can be contacted by e-mailing customerservices@portmeiriongroup.com, or calling +44 (0)1782 743427 between 9.00am and 4.30pm UK time (Monday to Friday, excluding public holidays in England). Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international call charges will vary. You may also write to the Group Company Secretary at Portmeirion Group UK Limited, London Road, Stoke-on-Trent, Staffordshire, ST4 7QQ.

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